Terms of Service

These terms govern your use of City by Adaptensor (“City,” the “Service”), operated by Adaptensor, Inc. (“Adaptensor,” “we,” “us”). By creating an account or using the Service you agree to be bound by these terms.

City is a hosted, no-code platform that lets small municipalities (“Towns”) publish a public website composed of modules — events, water billing, issue reporting, permit forms, directory, email updates, and others we may add.

The Service is provided on a continuous-delivery basis. We may add, change, or remove features at any time and will give reasonable notice of material changes.

You may only create an account on behalf of a Town if you are an authorized representative of that Town (elected official, employee, or formally designated contractor). By submitting a town-claim form you represent that you have the authority to bind the Town to these terms.

We manually verify each Town claim before any subdomain becomes publicly indexable. We may reject or revoke verification at our discretion if a claim appears unauthorized or fraudulent.

You are responsible for keeping your login credentials secure and for all activity that occurs under your account.

Plans (Hamlet, Township, County Seat) are billed monthly in advance via Stripe. Plan tier, included module slots, and features are described on our Pricing page.

We may revise prices with at least 30 days’ written notice. Continuing to use the Service after the change goes into effect constitutes acceptance.

Subscriptions auto-renew. You may cancel at any time through the billing portal; cancellation takes effect at the end of the current billing period. Fees already paid are non-refundable except where required by law.

The water-billing module uses Stripe Connect: each Town connects its own Stripe account, and water payments by residents flow directly to that account. Adaptensor takes no platform fee on water payments. Stripe’s standard processing fees apply.

Each Town is responsible for the accuracy of its water-billing data, for refunds, and for any tax obligations arising from water-billing revenue.

Each Town retains all rights to its content — module configuration, page text, event listings, directory entries, uploaded files. By using the Service you grant us a limited, non-exclusive license to host, store, transmit, and display that content as necessary to operate the Service.

On account deletion we delete Town content per the schedule in our Privacy Policy.

You must not use the Service to:

• Publish content that is unlawful, defamatory, or harassing.
• Impersonate any person, government, or organization.
• Send unsolicited bulk email outside the platform’s announcement features.
• Attempt to gain unauthorized access to any system or account.
• Probe, scan, or test the vulnerability of the Service without prior written permission.
• Interfere with the Service’s operation.

We may suspend or terminate accounts that violate these rules, with notice when feasible.

Town websites built on the Service let residents submit information — issues, permits, water payments, subscriptions. The Town is responsible for responding to those submissions in keeping with its local obligations and for handling any personal information shared with the Town in accordance with applicable law.

The Service depends on third parties — Clerk, Stripe, Resend, Vercel, Neon. We are not responsible for outages or data handling by those providers beyond the controls described in our Privacy Policy.

We aim for high availability but do not guarantee uninterrupted service. We may perform scheduled maintenance, and may experience outages outside our control. We are not liable for losses arising from temporary unavailability.

You may cancel your subscription at any time from the billing portal. We may terminate or suspend accounts for material breach of these terms, non-payment, or where required by law. On termination we will provide a reasonable opportunity to export Town content before deletion per our retention schedule.

The Service is provided “as is” and “as available” without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, or non-infringement, except as required by law.

To the maximum extent permitted by law, Adaptensor and its officers, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits or data, arising from your use of the Service. Our aggregate liability for any claim arising from these terms is limited to the amount you paid us in the twelve months before the claim arose.

You agree to indemnify and hold Adaptensor harmless from any claim, damage, or expense arising from your Town’s use of the Service, including content you publish, communications you send through the platform, and your handling of resident data.

These terms are governed by the laws of the State of Arkansas, without regard to its conflict-of-laws principles. Any dispute that is not resolved informally will be brought in the state or federal courts located in Arkansas, and both parties consent to that jurisdiction.

We may update these terms from time to time. Material changes will be announced by email to account holders at least 14 days in advance, and the “Last updated” date above will reflect the change. Continued use after the effective date constitutes acceptance.

Questions about these terms: hello@adaptensor.com.
See also our Privacy Policy and Trust & Security report.